Privacy Policy

Operated by Blue Tape Investment Group, LLC, doing business as Trust My Levels

Effective Date: May 2, 2026 Last Updated: May 2, 2026

1. Introduction

Blue Tape Investment Group, LLC, operating as Trust My Levels ("we," "us," "our") provides educational content and online courses about futures and options trading. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have.

By using our website, Instagram account (@Trustmylevels), DMs, courses, or any other service we offer (collectively, the "Services"), you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Identity and contact details: name, email address, Instagram handle, phone number (if provided), and other identifiers provided during course enrollment or interaction with our services.
• Direct messages: the content of messages you send us via Instagram or other channels.
• Payment information: billing name, billing address, and payment method, processed by our payment processor (Stripe via Thinkific). We do not store full payment card numbers on our own systems.
• Course activity: account credentials, login activity, modules viewed, and other engagement data within Thinkific.
• Survey or form responses: any information you submit through forms, surveys, or qualification questions.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type and version, time zone setting, operating system and platform, referring URLs, pages viewed, and timestamps.
• Cookies and similar technologies: see Section 6.
• Conversation metadata: when you DM us, our messaging tools record timestamps, message identifiers, and the conversation thread.

2.3 Information from Third Parties

• Instagram / Meta: when you message our Instagram account, Meta provides us with your username, profile name, and any information you've made publicly available on your profile.
• Stripe via Thinkific: transactional data when you purchase from us.
• Service providers: our messaging automation platform (ManyChat) and AI assistant provider (Anthropic, the maker of Claude) process the messages you send and may return derived data to us.

3. How We Use Your Information

We use the information we collect to:

• Operate and improve our Services, including responding to messages and providing customer support.
• Process purchases, deliver course access, and manage subscriptions.
• Qualify prospective students through our intake conversations.
• Send transactional and educational emails (course access, updates, receipts, marketing communications).
• Personalize your experience based on your stated goals, experience level, and engagement.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms of Use.
• Aggregate, anonymize, and analyze data to improve our content and offerings.

4. AI-Assisted Communications

DMs and other inbound messages to our Instagram account @Trustmylevels may be processed and answered by an AI assistant. Specifically:

• Your message content is sent to our automation platform (ManyChat) and to our AI provider (Anthropic, the maker of Claude) to generate responses.
• We may store the conversation history to provide continuity, qualify your inquiry, and improve our service.
• You may at any time reply HUMAN to pause the AI and request a human response. We will honor this within a reasonable time frame.
• We do not use your individual message content to train large language models. Anthropic processes messages under its own privacy and data-use commitments; see Anthropic's policies for details.
• Automated responses are educational only and do not constitute personalized financial advice or recommendations to buy or sell any security or instrument.

5. How We Share Your Information

We do not sell your personal information. We share it only with the following categories of recipients, and only as needed to operate our Services:

5.1 Service Providers

• Meta Platforms, Inc. — Instagram messaging infrastructure
• ManyChat — messaging automation
• Anthropic, PBC — AI assistant for response generation
• Stripe, Inc. — payment processing (via Thinkific)
• Thinkific — course delivery platform
• Email service providers — transactional and marketing email
• Hosting and analytics providers

5.2 Legal and Safety

We may disclose information if required by law, subpoena, or other legal process; to enforce our Terms of Use; or to protect the rights, property, or safety of our users or the public.

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before any such transfer becomes binding.

5.4 With Your Consent

For any other purpose disclosed to you, where we obtain your consent first.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for essential functionality (e.g., remembering you between page loads), analytics (understanding how visitors use our site), and conversion measurement. You can control cookies through your browser settings; disabling them may affect site functionality.

If we add advertising or remarketing pixels (e.g., Meta Pixel, Google Analytics) in the future, we will update this section to reflect that.

7. Data Retention and Deletion

We retain personal information only as long as necessary for the purposes described in this policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. General retention periods:

• DM conversations: retained while you remain subscribed to our messaging list. We may delete inactive contacts after 12 months of no engagement.
• Course activity and account data: retained while your account is active and for a reasonable period thereafter.
• Payment records: retained for as long as required by tax and accounting law (typically 7 years).

You may request deletion of your information by contacting us at [email protected].

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. This includes encrypted transmission (HTTPS), restricted access to personal data, and reliance on reputable service providers (Stripe, Meta, ManyChat, Anthropic, Thinkific) that maintain their own security programs.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security and recommend you use strong, unique passwords for any accounts you create with us.

9. Your Rights

9.1 General Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Receive your data in a structured, commonly used format (data portability).
• Opt out of marketing emails using the unsubscribe link in any email.
• Reply HUMAN at any time to pause AI-assisted DMs.

To exercise these rights, email [email protected]. We will respond within 30 days (or as required by applicable law).

9.2 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, opt out of the "sale" or "sharing" of personal information (we do not sell personal information), and not be discriminated against for exercising your rights. Contact us at the email above to submit a request.

9.3 European Users (GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing include performance of a contract, legitimate interests (e.g., responding to inquiries, improving our Services), consent (where required), and compliance with legal obligations. You have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. Trading futures and options requires meeting age and other regulatory requirements that vary by jurisdiction; in the United States, futures trading generally requires the trader to be at least 18, and many brokers require 21 or older.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly. Parents or guardians who believe their child has provided us information should contact [email protected].

11. International Users

Our Services are operated from the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S. and other jurisdictions where our service providers operate. By using our Services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or for other operational reasons. We will post the updated version on this page and update the "Last Updated" date above. For material changes, we will provide reasonable additional notice (such as an email or a notice on our website).

13. Whistleblower Protection

We comply with the Defend Trade Secrets Act, offering immunity for whistleblowers in specific scenarios as defined by federal law.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws principles.

15. Contact Us

Questions about this Privacy Policy or our data practices? Reach out:

• Email: [email protected]
• Instagram: @Trustmylevels

This document is a comprehensive template suitable for a futures and options trading-education business with AI-assisted DMs operating from Georgia, USA. It is not a substitute for review by a licensed attorney. For businesses processing meaningful volumes of personal data — especially across jurisdictions — an attorney review is recommended.